Privacy Policy


Toyota Mobility Service Co., LTD. (hereinafter referred to as "we", "our", or "us") may require customers to provide their personal information for the improvement of the quality of products and services and the convenience of customers when providing products and services. We have a management philosophy of "customer first" and "strictly adhering to compliance", and conduct business activities with serious consideration of the importance of personal information protection. Therefore, we created a company-wide basic policy for the protection of all personal information collected by our company, and we disclosure it here as Privacy Policy for customers and others' better understanding.

1. What is Personal Information

Customers' personal information is any information relating to them, by which can specifically identify them (including personal identification code).
The information that can be used to identify a customer includes his/her name, age, date of birth, phone number, email address, home address, employer, credit card number, bank account number, positional information and riding routes gained from the GPS equipped on the bicycle, etc. Customers can be distinguished by one piece or the combination of multiple pieces of the information mentioned above.Customers can be distinguished by one piece or the combination of multiple pieces of the information mentioned above.

2. Acquisition of Personal Information

The customers' personal information should be collected under their permission after clearly notifying them the purposes of use etc. in advance.
When the customers fill in the contract for providing the bicycle sharing and bicycle rental service or other documents directly, the purpose of use etc. should be clearly stated on the spot.
In addition, collecting personal information from the customers by methods other than those described above should only be allowed when customers publicly publish the information or agree to provide it to us. Customers may refuse this consent at their discretion, but in such a case, we may not be able to provide products or services.

3. For Which Purposes We Use Customers' Personal Information

The personal information collected from the customers is used only for the following business.

  • ① To provide and maintain service, provide after-sales service, calculate and charge fees, and for other related business.
  • ② To send introductions about our products, services, campaigns, events, etc. (including publicity and advertising), as well as goods and gifts of the services and campaigns, etc.
  • ③ To respond to customers' comments, requests and inquiries

4. Provision of Personal Information to Third Parties

  • (1) We do not provide your personal information to third parties except in the following cases. However, this restriction does not apply to the case where customer information is entrust to the contractor within the scope required for business entrusting (for example, in accordance with outsourcing of "computer system operation", "storage of paper documents" and "disposal of paper documents", etc.).
  • ①When the customer agrees.
  • ②When the contents in the following table are provided to the following recipient orally, in written form, or electronically for the purposes in the following table.
Contents Provided Recipients Purpose of Use
The vehicle for use, purpose, rental start time and other information related to the renting of bicycle sharing and rental bicycles, as well as the customer's name, address and other personal information Insurance companies listed in our Terms of Use To provide a variety of compensation services for accidents that occurred during the provision of services
  • ③ When it is determined necessary by laws and regulations.
  • ④ When it is deemed necessary for the benefit of the customer or the public.
  • ⑤ When there are other justifiable reasons.
  • (2) If any customer requests the cancellation of the provision to the third parties in the preceding paragraph ① and ②, he or her can apply to us for suspension.

5. Handling of Special Care-required Personal Information

Without the consent of our customers, we do not collect, use or provide third parties with personal information relating to principal's special care-required personal information such as race, creed, social status, medical history, criminal record, fact of having suffered damage by a crime, physical disabilities, intellectual disabilities or mental disabilities, except under the following circumstances.

  • (1) When according to laws and regulations
  • (2) When necessary to protect human life, body or property
  • (3) When especially necessary to improve public health or promote the healthy growth of children
  • (4) When needed to assist a state agency or local public group or an entrusted party in carrying out legal affairs

6. Personal Information Protection System

We established a CSR committee to conduct company-wide personal information protection. And choose a person under the committee to be in charge of personal information protection, implement the personal information protection policy in all departments from the entire company, promote the personal information protection trainings of employees, and establish a system to accepting customers' opinions.

7. Security

We consider personal information to be information entrusted to us by customers, aware of the responsibility to ensure its safety, and we shall implement appropriate managements.
In case of accidents relating to personal information happen, measures should be taken quickly to prevent the expansion of loss. On this basis, analyze the causes of the accidents to prevent it from happening again.

8. Collecting Personal Information From Homepage

When collecting personal information from our homepage, we can use the encryption system (SSL) to send customers' personal information securely.
■cookie :
Cookie is a small piece of data file exchanged between customers' personal computers and the website. We sometimes use cookies to make the homepage easy to use and to provide customers with the best information.
In the settings of the computer and browser software, customers can refuse to receive cookies or issue cookie warnings.
The homepage we linked contains contents operated by other related companies. Those are not applied to this privacy policy.

9. Inquiries From Customers

If any customer requests a disclosure about personal information for which we are obligated to disclose (Article 27 of the Act on the Protection of Personal Information), we shall disclose it after confirming the identity in accordance with the procedure stated separately. In addition, if the personal information kept by our company is different from the facts, we can request for correction. And we can apply for inquiries, complaints and consultations related to personal information. When we receive these, we shall respond appropriately within the reasonable range. Therefore, we established a contact point to deal with inquiries, corrections, questions, complaints and consultations, etc. from customers.
Customer consultation center TEL.0800-080-2000

10. Compliance With Laws and Regulations and Improvement

We strictly comply with the laws and regulations for the protection of personal information and other rules.
We constantly review the Privacy Policy and internal rules related to the protection of personal information, and shall continuously improve the handling and management of personal information.