FAQ

Reservations and Using

Q.
How to make a reservation to rent a bicycle?
A.
You can make a reservation in this "Reservation" page, or call the shops in charge of the management of each port, or you can go directly to the said shops.
Q.
What are the business hours of each port?
A.
The ports and shops are open from 8:00 to 20:00.
Q.
How long can I rent a bicycle at most?
A.
For 3 days.
Q.
How to rent a bicycle?
A.
You can make a reservation in advance, or go directly to the shop in charge of management to rent a bicycle.
Q.
What should I bring to rent a bicycle?
A.
Please bring your license, passport, etc. that can be used to confirm your current address and your photo ID. If you are a foreigner, please don't forget to bring your passport when you go to the shop in charge of management.
Q.
Can I cancel my reservation?
A.
Please contact the shop in charge of management.
In addition, if you didn't actually use the bicycle within 60 minutes after your reservation, the reservation will be cancelled automatically.
Q.
Where can I check the positions of the ports (bicycle parking lots)?
A.
You can check the positions of the ports (bicycle parking lots) on our homepage.
Q.
How to return the bicycle?
A.
Please return the bicycle to the pick-up port (bicycle parking lot), and bring the bicycle key and the copy of the contract to the shop in charge of management.
Q.
Can I return the bicycle outside of business hours?
A.
We are very sorry but you can't return the bicycle outside of business hours, please return it within the business hours the next day.
In addition, other customers may make a reservation the next day, please make sure to contact the shop in charge of the management to extend.
Q.
How to return the bicycle?
A.
Please return the bicycle to the pick-up port (bicycle parking lot), and bring the bicycle key and the copy of your contract to the shop in charge of management.

Bicycles and Accessories

Q.
What's the difference between Normal Bicycle and Sports Bicycle?
A.
Normal Bicycle is PAS With 26 type regular bicycle made by Yamaha. Sports Bicycle is PAS Brace 26 type sports bicycle made by Yamaha.
Q.
Are there any restrictions on age or height when using a bicycle?
A.
There's no restrictions on age, but a user shall be at least 145cm tall to rent a Normal Bicycle, and at least 155cm to rent a Sports Bicycle. The saddle can be adjusted to suit the user's height.
Q.
Are there any bicycles for kids?
A.
We are very sorry but we don't have any bicycles for kids.
A user shall be at least 145cm tall to rent a Normal Bicycle, and at least 155cm to rent a Sports Bicycle.
Q.
Is there a child seat mounted on the bicycle?
A.
We are very sorry but there's no child seat mounted on the bicycle.
Q.
Can I rent a helmet?
A.
You can rent a helmet at any shop in charge of the management of the port, and the rental fee is 550 yen (only one helmet can be rent for each contract).
Reservation is not provided for helmet, but it can be rented if there are spare ones on that day. Please consult the shop in advance.
Q.
What if the battery of the electric-assisted bicycle runs out of charge?
A.
You can continue to ride the bicycle if it is a regular bicycle with no electric power assisted.
If the battery runs out of charge, please go to the shop that you rent bicycle to replace the battery.
However, there may be no spare batteries at that time, please contact us in advance to confirm.

Other Troubles and Accidents

Q.
What should I do if the bicycle is stolen?
A.
Please contact the shop in charge of the management of the port, and report the burglary to the police station at the same time.
In addition, please note that there may be actual expenses according to different circumstances.
Q.
What should I do if I have an accident?
A.
As for accidents occur during the using period, the casualty insurance applies to all customers, but we shall assume no responsibility beyond the scope of the insurance. ※ The insurance premium is included in the usage fees. If a customer encounters an accident during the using period, he or she should immediately get help for anyone injured, and contact the police, the emergency operation center and the shop in charge of the management of the port.
If it is necessary to negotiate about the accident, the customer shall resolve the accident on his or her own responsibility. In addition, regardless of the stated contents, including the case in which we compensated the third party for damages for which we are not liable, we will claim compensation from the said customer if it causes damage to us.
Q.
What should I do if I get a flat tire?
A.
Please contact the emergency operation center and Road Service, and transport the bicycle to the shop in charge of the management of the port, and the contract will be complete there.
In addition, please go to the shop in charge of the management of the port together.
Q.
What if the bicycle is removed after I temporarily park it during the using period?
A.
If you park the bicycle in a place where parking is prohibited and the bicycle is removed, you will be charged 10,000 yen.

Other Troubles and Accidents

Q.
Where are the shops in charge of the management of each port?
A.
There are four shops.
In addition, please understand that even if you contact other Toyota Rent a Car shops other than these four shops, services such as reservations and accident acceptance can not be provide.
  • ① Vehicles belong to Ueno Station Port
    Toyota Rent a Car Ueno Station Shop TEL.03-3833-9678
    8:00-20:00 Closed: N/A    
  • ② Vehicles belong to Nippori Station Port
    Toyota Rent a Car Nippori Station Shop TEL.03-5604-0100
    8:00-20:00 Closed: N/A  
  • ③ Vehicles belong to Azumabashi Port
    Toyota Rent a Car Azumabashi Shop TEL.03-3626-5300
    8:00-20:00 Closed: N/A
  • ④ Vehicles belong to Asakusabashi Port
    Toyota Rent a Car Asakusabashi Shop TEL.03-5821-6324
    8:00-20:00 Closed: N/A